Negotiation & Communication Skills
Training Program Objectives
· The skill of building working relationships based on trust and mutual value, accompanied by other complementary skills such as negotiation skills, adaptive selling and conflict resolution, is one of the basic skills that directly leads to raising the level of the organization’s work.
· These skills are reflected in the organization: internally in terms of their impact on the flow of information, whether on a horizontal level between team members or between different departments and divisions, or on a vertical level between different administrative and leadership levels, and on the speed and efficiency of decision-making and problem solving, and creating a collaborative environment that stimulates innovation and the spirit of... Initiative and develops the strategic capabilities of trainees at all organizational levels. It is reflected externally in terms of concluding agreements, the efficiency of alliances, and dealings with various parties, supply chains, and distribution channels, which enhances confidence in its brand and strengthens its spread in the market.
· This training course has been carefully designed to arm trainees with the effective tools and competencies, as well as the methodology and training necessary to achieve significant development on both the professional and personal levels. For this purpose, many prestigious sources and proven methods were relied upon and mixed within an interesting framework of presentation that included videos, workshops, analytical discussions, and evaluation tests, in addition to a variety of training tools
Training Program Outlines
1. Introduction to Negotiation.
2. Framework for Successful Negotiation.
3. Preparation and analysis for negotiation.
4. Skills required for successful negotiation.
5. Video: "Lessons from My Horse" by Margaret Neale TEDx Stanford.
6. Core Negotiation Concepts and Value Creation.
7. Building Value-based relationships.
8. Value creation models and Unique Value Proposition.
9. Trust leveraging and managing expectations.
10.Effective Communication Skills and Emotional Intelligence.
11.Conducting Negotiation Analysis (Advanced).
12.Stakeholder Mapping and Analysis.
13.Using Decision Trees in Negotiation.
14.Dispute Resolution Vs Negotiation.
15.Creating value out of a conflict.
16.Cross-cultural Negotiation and GAP analysis.
17.Leadership and Negotiation.
18.Negotiating as a Leader.
19.Advanced techniques and tactics.
20.Re-negotiating an existing deal.
21.Dealing with difficult people and situations.
22.Business Ethics.
23.Advanced Cross-cultural negotiation GAP analysis.
24.Integrating risk management techniques into negotiation.
25.Creating your negotiation style.
26.Managing conflict among cross-cultural teams.
27.Excelling communication skills as a leader.
28.Functional thinking approach for situation diagnosis.
29.Group Simulation and feedback.
30.Closure and self-assessment.